Service Charges
Overcharged for utilities, cleaning, or furniture? We’ll get your money back.
How do service charges work?
Service charges cover additional services such as cleaning, furniture, internet, or shared utilities.
Landlords are only allowed to charge reasonable and verifiable costs and must provide an annual overview.
However, many tenants pay too much or never receive a proper breakdown.
Frently checks whether your service charges are correct and legally justified.
If you have overpaid, we help you reclaim your money.
Fictional Example
Yara
Tenant
Tenant
01. The problem
Yara paid €250 per month in service charges but never received a clear breakdown.
Yara paid €250 per month in service charges but never received a clear breakdown.
02. What Frently did
Frently requested and reviewed the documentation and found multiple incorrect charges.
Frently requested and reviewed the documentation and found multiple incorrect charges.
03. The outcome
After investigation, it turned out she had been overpaying for years.
After investigation, it turned out she had been overpaying for years.
04. The result
She received a refund of over €1,800 and her monthly service charges were reduced.
She received a refund of over €1,800 and her monthly service charges were reduced.
✅ The first check is always free — no cure, no pay.
Want to know if this applies to you?
Get a free, no-obligation rental check from our team.