FAQ

  • Can I have my rent checked?

    Yes. Many tenants unknowingly pay too much rent. Frently can assess whether your rent is legally correct.

  • What does Frently cost?

    This depends on your situation. We start with an initial assessment to see what is possible.

  • How do I know if I pay too much in service charges?

    Landlords must provide an annual breakdown. If this is missing or unclear, we can investigate.

  • My landlord does not respond. What can I do?

    We help you document issues and take the necessary steps when repairs or communication are ignored.

  • Can I be evicted for starting a procedure?

    No. Tenants in the Netherlands have strong legal protections and cannot be evicted simply for enforcing their rights.

  • How long does a rent reduction process take?

    It depends on the case. Some issues are resolved quickly, others take longer.

  • Do these rules apply to student housing?

    Yes. Students and room tenants also have legal protections and can often request rent checks.

  • Can I get money back if I overpaid rent?

    In some cases, yes. This depends on your situation and the type of procedure.

  • Does Frently also help with maintenance issues like mold?

    Yes. Maintenance problems can affect both your living conditions and your rent rights.